General Information
Q: Where are you located?
A: We’re located in beautiful East Gippsland, Victoria, Australia, surrounded by stunning beaches, forests, and local attractions. You’ll receive detailed directions in your booking confirmation.
Q: What types of accommodation do you offer?
A: We offer powered camping sites, caravan sites, and comfortable cabin options to suit couples, families, and groups.
Q: Are pets allowed?
A: No, (although we love our pets) – unfortunately we’re not pet friendly in the park.
Q: Are campfires allowed?
A: Yes, campfires are permitted in our designated area only – outside of fire restriction periods. Firewood is often available for purchase at local service stations.
Booking & Payment
Q: How do I make a booking?
A: You can book over the phone, or in person at reception (subject to availability).
Q: Do you require a deposit?
A: Yes, a deposit is required to secure your booking. The balance is due upon arrival.
Q: What is your cancellation policy?
A: As a general policy, booking fees will not be refunded. Refunds will only be made in exceptional circumstances – a change of mind or inclement weather is not a valid reason.
A credit for future visit will be offered, and all refunds will be subject to our management.
No-shows or late cancellations forfeit deposits.
Facilities & Amenities
Q: What facilities are available onsite?
A: We offer clean amenities blocks, hot showers, BBQ areas, camp kitchens, a playground, laundry facilities, and a fish cleaning station.
Q: Is there Wi-Fi available?
A: Free Wi-Fi is available (signal strength may vary).
Q: Do you have powered sites for caravans and motorhomes?
A: Yes, we have a range of powered sites, including some drive-through options for larger vehicles.
Q: Are there cabins with private bathrooms?
A: Yes, most of our cabins are fully self-contained with private bathrooms, kitchenettes, and living areas.
Local Area & Activities
Q: What activities are nearby?
A: We’re close to stunning beaches, Lake Tyers for kayaks, walking trails, fishing spots, and family attractions. Ask at reception for local recommendations.
Q: Do you offer equipment hire?
A: Some equipment, like volleyballs, footballs, fishing gear, may be available for hire. Please enquire at reception.
Check-in & Check-out
Q: What are your check-in and check-out times?
A: Check-in is from 2:00 pm, and check-out is by 10:00 am. Late check-out available by prior arrangement.
Accessibility
Q: Is the park wheelchair accessible?
A: Yes, we have accessible amenities and some cabins designed for mobility needs.
Rules & Safety
Q: Are there quiet hours?
A: Yes, quiet hours are from 10:00 pm to 7:00 am to ensure all guests can relax.
Q: Can we use tarps or ground sheets?
A: No, Ground sheets (large mats, shade cloth, etc) are not to be placed on the ground or around the dwelling or under awnings and gazebos, a door mat 400mm by 600mm maximum is fine.
Q: Can we use our own BBQ’s?
A: Yes, BBQ’s – gas or electric only (no heat beads or naked flame of any kind), please no BBQ’s or gas rings on cabin decks or tables.
Q: Can we charge car or boat batteries?
A: No, charging of car or boat batteries around cabins – please discuss at time of booking.
Q: What should I do in case of an emergency?
A: Emergency numbers are displayed around the park. Our staff are trained to help, and we have evacuation procedures in place.